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FAQ

Frequent Asked Questions

How does it work?

Create an account and register at our website “WhiskyTrader.com”. After filling in all fields you need to upload a legal ID. You must be of legal age to trade on WhiskyTrader.com and this may vary by country. You yourself agree that you are of legal age and you are personally held responsible for all activities and actions on our website. If your account is activated you can participate in an auction by offering an item and / or bidding on items from other sellers

How can I take part in an auction

By clicking on “Sell” -> “Sell new item” you will enter the page to add an item to the auction. In the field “Title” , write down the most important information about the item to be sold, such as the name, brand and age of the whisky. In the field “description” you can write down all further details and characteristics. You can then upload photos of your item to be sold. Make sure you upload enough photos that clearly show the condition of the bottle and packaging. You need to clearly visualize imperfections in order to avoid discussions later. Then you can fill in the shipping costs and offer your item. Before your item is included in an auction, it must be validated by our experts. If everything is filled in correctly and displayed, the item will be included in the auction. You will be automatically notified of every step in the progress.

What are the costs?

You pay a fixed fee for every item sold. This fee is 10 euro per item.

I was the highest bidder on an item, what must I do?

You have to make sure the amount of money for the purchase and shipping cost are in your escrow account. The seller has to ship the item within 3 days. Once you received the item in good order you have to click “release funds” in your Escrow account, only then the seller can move your payment to his bank account.

The auction has ended, what action must I take for my sold items?

You have to ship your item within 3 days to the buyer. The address of the buyer will be released as soon as the auction has ended. Important: - Make sure you send the item in a solid packaging to avoid any damage during transportation and make some photo’s of this activity to proof the item was undamaged in the packaging - Always ship your item with track and trace

How do I get paid once my item is sold?

Make sure you ship your sold item within 3 days to the buyer. Once the buyer received the item in good order he has to release the money from the Escrow payment account so you can transfer the money to your bank account.

How can I pay for the item I won?

You have to make sure the amount of money for the purchase and shipping cost are in your escrow account. The seller have to ship the item within 3 days. Once you received the item in good order you have to click “release funds” in your Escrow account, only then the seller can move your payment to his bank account.

What does “reserve price” mean?

If you sell an item and the expected winning bid will be over 200 Euro, you can set a minimum price of 70% of the expected winning bid. Our experts will decide if the reverse price is allowed.

Can I sell any bottle of whisky on WhiskyTrader?

The bottle you sell has to have some degree of exclusivity. So a bottle that is still easy to purchase in a (liquor) store is not exclusive enough. Any rare or hard to get bottle can be sold on our website (even if it is still for sale in a (liquor) store).

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